Once we receive your order, we register your pickup within 1 hr with the respective carriers. The usual cut off for same day pickups is 12pm.
After the pickup is received by the carrier they will attempt the pickup between 3pm and 7pm depending on the availability of field agents. They will definitely call you before attempting pickup.
If the pickup does not happen the same day, we will make one more attempt to reschedule the pickup for the next day. The pickup window will be the same 3pm-7pm time frame.
If your pickups do not happen within 2 business days, we will refund your entire amount or reschedule the pickup if you desire with another carrier.